Welcome to Harmons Grocery. For more than 93 years, earning and keeping your trust has guided the way we serve you. That commitment continues online. This Privacy Policy explains how we collect, use, share, and protect information when you visit harmonsgrocery.com, shop.harmonsgrocery.com, catering.harmonsgrocery.com, or the Harmons mobile application (together, the “Services”).
Using our Services means you agree to the terms described here. If you do not agree with this Privacy Policy, please refrain from using our online platforms. Children under 18 may use the Services only under the supervision of a parent or guardian who agrees to these terms.
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Modified” date and post the revised version on our website.
1. Information We Collect
We collect the following categories of information to provide and improve our Services:
1.1 Information You Provide to Us
- Account information: Name, email address, phone number, selected store, shopping list preferences, and profile settings.
- Order information: Items purchased, delivery or pickup information, and special instructions.
- Email preferences: Information you provide when signing up for email updates or marketing messages.
- Customer service interactions: Communications with our team.
1.2 Automatically Collected Information
- Device and browsing data: IP address, browser type, operating system, pages viewed, referring website, and general usage patterns.
- Cookies and similar technologies: Cookies enhance your browsing experience and help us remember your preferences. You can control cookie use through your browser settings to limit cookie use.
- Analytics data: We may use third-party tools such as Google Analytics to understand how users interact with our Services.
1.3 Location Information (Mobile App Users)
With your permission, our app may access device location information to:
- Determine your proximity to Harmons stores for pickup services.
- Notify you of specials or services when you are in or near a store.
- Improve app functionality and user experience.
Precise location is not shared with third parties.
1.4 Information from Retail Media and Marketing Partners
We may receive aggregated insights or measurement data from trusted partners that help us understand shopping behavior, develop relevant promotions, and improve our marketing efforts.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Personalize your shopping experience
- Provide promotions, offers, and recommendations
- Operate, maintain, and improve our Services
- Communicate with you about products, orders, and updates
- Create analytics to understand customer preferences
- Support security, fraud prevention, and legal compliance
3. How We Share Information
3.1 Retail Media & Marketing Partnerships
Harmons works with trusted retail media, advertising, and analytics partners to deliver personalized promotions and understand customer trends. For these purposes, we may share:
- Purchase activity
- Transaction details
- Product category information
- Shopping behavior indicators
We do not share your name, phone number, address, email address, or any information that directly identifies you.
We also do not share information pertaining to minors or sensitive personal data for these purposes.
Partners are contractually required to:
- Use the information only for approved purposes
- Maintain strong data-security safeguards
- Not sell or further disclose the information
You may opt out of this type of sharing at any time (see Section 6).
3.2 Service Providers
We may share limited information with companies that help us operate our Services — for example, delivery partners, payment processors, or support vendors. These partners may use the information only to provide their services.
3.3 Legal Requirements
We may disclose information when required to do so by law, governmental request, or to protect the rights, property, or safety of Harmons, our customers, or others.
4. "We Will" and "We Will Not"
We Will
- Use your information to personalize your online shopping experience
- Use your information to keep you informed about products, promotions, and services based on your preferences
- Use your information to process orders and deliver products
We Will Not
- Sell or share your name, email address, phone number, or other information that directly identifies you to third parties for their own direct marketing purposes
- Share personally identifiable information with third party companies for their own direct marketing purposes
- Share gift-recipient contact information beyond what is necessary to complete delivery services
- Share mobile text-message originator opt-in data or consent with third parties
We may share non-identifying purchase or shopping-activity data with trusted partners to help us develop relevant offers and improve customer experiences, as described in this Privacy Policy.
5. Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide Services
- Support business operations
- Meet legal, accounting, or reporting requirements
6. Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request deletion of personal information
- Receive a copy of certain data you have provided to us
- Opt out of targeted advertising
- Opt out of the sale or sharing of personal data where applicable
To exercise these choices, please contact us at the information provided in section 11.
7. Children's Privacy
Our Services are not designed to collect personal information from children under the age of 13. If a child has provided information without parental consent, please contact us so we can remove it.
8. Security
We use physical, electronic, and managerial safeguards to protect the information we collect. While no method of online transmission is 100% secure, we employ industry-standard encryption and security practices to protect your data.
9. Pharmacy Privacy
Pharmacy information is maintained separately from our online Services and is governed by specific healthcare privacy requirements. Prescription information is not transmitted through harmonsgrocery.com.
10. External Links
Our website may contain links to third-party websites. Harmons is not responsible for the privacy practices or content of these external sites.
11. Contact Us
If you have questions or would like to exercise your privacy rights, please contact us at:
Email: privacypolicy@harmonsgrocery.com
Phone: 801-968-2611